Terms & Conditions

2. QUOTATIONS & ORDER ACCEPTANCE

2.1 All quotations are valid for a period of 30 calendar days unless otherwise stated in writing.
2.2 Acceptance of a quotation constitutes a binding order and agreement to these Terms.
2.3 Orders must include sufficient technical information for the accurate production of goods or delivery of services.
2.4 We reserve the right to reject any order, wholly or partially, at our discretion.

3. PRICING & PAYMENT TERMS

3.1 All prices are exclusive of Goods and Services Tax (GST), Value Added Tax (VAT), excise duties, transportation, packaging, or any other applicable charges unless specifically mentioned.
3.2 Payment terms are [Insert number, e.g., 30] days from the date of invoice unless otherwise agreed in writing.
3.3 Delayed payments shall attract an interest charge of 1.5% per month on the outstanding amount.
3.4 The Customer shall not withhold or set off any payment due to disputes or claims.

4. DELIVERY & TRANSFER OF RISK

4.1 Delivery times are estimated and not guaranteed unless specifically stated as binding in the quotation or purchase order.
4.2 Metalok Industries is not liable for any damages or losses arising due to delivery delays beyond its control.
4.3 Delivery shall be deemed complete upon handover to the Customer, its agent, or the carrier. Risk passes at this point.
4.4 Costs for transportation, loading, and unloading shall be borne by the Customer unless agreed otherwise.

5. PRODUCT QUALITY & WARRANTY

5.1 All products are manufactured in accordance with applicable industry standards and technical specifications.
5.2 Metalok Industries warrants its products against material and workmanship defects for a period of 12 months from the date of delivery.
5.3 The warranty does not cover damage caused by:

• Improper handling or installation
• Unauthorized modification or repair
• Exposure to abnormal conditions (e.g., excessive temperature, corrosive environments
• 5.4 In case of valid warranty claims, the Company may choose to repair or replace the defective product or part.

6. INSPECTION & ACCEPTANCE

6.1 The Customer shall inspect all products upon receipt and notify Metalok Industries in writing of any visible defects or discrepancies within 7 working days.
6.2 Failure to notify within the stipulated time will be considered as acceptance of the goods.

7. RETURNS, REPAIRS & CANCELLATIONS

7.1 Returns are only accepted with prior written authorization and must be sent in original or suitable packaging.
7.2 The Company may charge a restocking fee of up to 20% of the product value.
7.3 Custom or made-to-order items are non-returnable.
7.4 Cancellations are only accepted if the manufacturing process has not commenced. Cancellation charges may apply.

8. LIMITATION OF LIABILITY

8.1 Metalok Industries shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profit, production downtime, or third-party claims.
8.2 Total liability shall not exceed the invoice value of the goods or services provided.

9. INTELLECTUAL PROPERTY

9.1 All drawings, designs, technical documents, and data shared by the Company remain its exclusive intellectual property.
9.2 The Customer shall not reproduce, distribute, or disclose such materials without prior written consent.
9.3 Any custom designs or inventions developed during the project remain the property of Metalok Industries unless specifically assigned.

10. FORCE MAJEURE

10.1 Metalok Industries shall not be responsible for failure or delay in fulfilling its obligations due to circumstances beyond its control, including but not limited to:

• Natural disasters
• Acts of government or regulatory bodies
• Strikes or labor disputes
• Supply chain disruptions
• War or civil unrest

11. CONFIDENTIALITY

11.1 Both parties agree to maintain the confidentiality of proprietary information, pricing, and technical details exchanged during the business relationship.
11.2 This obligation shall remain valid for a period of 3 years after the termination of the business relationship.

12. TERMINATION

12.1 The Company reserves the right to suspend or terminate an order if the Customer breaches any of the terms herein or becomes insolvent.
12.2 Termination shall not affect the right to recover unpaid dues or damages.

13. COMPLIANCE WITH LAWS

13.1 The Customer shall ensure compliance with all applicable laws and regulations concerning the use, resale, or export of the Company’s products or services.
13.2 Metalok Industries complies with applicable environmental, labor, and quality standards and expects the same from its partners and clients.

14. DISPUTE RESOLUTION

14.1 Any disputes shall first be attempted to be resolved amicably through negotiation.
14.2 Failing resolution, the matter shall be referred to arbitration in accordance with the rules of [Insert Arbitration Body or Jurisdiction].
14.3 The governing law shall be the laws of [Insert Country/State], and the courts of [Insert City/State] shall have exclusive jurisdiction.

15. MISCELLANEOUS

15.1 No waiver of any term or condition shall be effective unless in writing and signed by an authorized representative.
15.2 If any part of these Terms is deemed invalid, the remaining provisions shall remain in effect.
15.3 These Terms constitute the entire agreement between the parties and supersede all prior agreements or understandings.