Privacy Policy
1. Information We Collect
We collect several types of information to provide and improve our services, fulfill our legal obligations, and communicate with you effectively.
1.1 Personal Identifiable Information (PII)
This includes information that can be used to identify you as an individual:
Full name
Email address
Phone number
Company name and designation
Physical and mailing addresses
Identification numbers (if required for invoicing or compliance)
1.2 Technical Information
Collected automatically when you visit our website:
IP address and location data (approximate)
Browser type and version
Device type and operating system
Pages visited and time spent on each
Referring websites or URLs
1.3 Transaction & Order Information
Collected when you request a quote, place an order, or conduct business with us:
Product or service ordered
Quantity, pricing, and invoice details
Mode of payment (Note: we do not store full credit/debit card data)
Delivery addresses and timelines
1.4 Communication & Support
Collected during interaction with our team:
Emails and messages you send to us
Feedback or testimonials
Customer service chat or call transcripts
Responses to surveys and questionnaires
2. How We Use Your Information
We use your personal data for the following lawful business purposes:
2.1 To Fulfill Orders and Contracts
Process quotations, orders, and payments
Manufacture or customize products
Schedule and coordinate deliveries
Communicate order status and updates
2.2 To Provide Customer Support
Address queries, complaints, and support requests
Provide technical guidance or post-sale service
Issue service reports or warranties
2.3 To Improve Our Services and Website
Analyze website traffic and usage patterns
Identify areas for product or process improvement
Conduct internal audits and performance reviews
2.4 Marketing and Communication
Send newsletters, promotions, or announcements (only if you’ve opted in)
Invite feedback or participation in surveys
Update you on new products or service changes
2.5 Legal and Compliance
Meet legal, tax, and regulatory obligations
Prevent fraud or misuse of services
Cooperate with authorities if required by law
3. Legal Basis for Processing
We process your data under the following legal grounds:
Consent: When you explicitly agree (e.g., to receive emails or fill out contact forms)
Contractual Obligation: When we need the information to perform a contract (e.g., fulfill orders)
Legal Requirement: When required to comply with the law (e.g., taxes, safety)
Legitimate Interest: When the use of data is in our legitimate interest and does not override your rights (e.g., website analytics)
4. Sharing Your Information
We do not sell your data. We only share your information in limited, controlled scenarios:
4.1 With Trusted Third-Party Vendors
These may include:
Shipping and logistics providers
Payment processing gateways
IT service providers or hosting platforms
Marketing tools (e.g., Mailchimp)
These partners are bound by confidentiality and data protection agreements.
4.2 With Government or Legal Authorities
We may disclose information:
In response to legal requests (e.g., court orders)
For tax filings or compliance inspections
To report fraudulent activity or prevent harm
5. Data Security
We take strict measures to safeguard your data from loss, misuse, or unauthorized access:
Encrypted data transmission via HTTPS
Secure data storage on protected servers
Access control and authentication
Regular backups and security updates
Despite our best efforts, no system is 100% secure. You also play a role by keeping your credentials private.
6. Data Retention
We retain your data for only as long as necessary:
Customer and order records: up to 7 years (for legal and tax purposes)
Marketing contacts: until you unsubscribe
Support messages and correspondence: up to 2 years
Cookies and analytics: duration varies (see Section 8)
Once no longer required, your data is securely deleted or anonymized.
7. Your Data Rights
You have control over your personal information. Your rights include:
Right to Access: Request a copy of your data
Right to Correct: Request correction of inaccurate data
Right to Delete: Ask us to erase your data (subject to legal exceptions)
Right to Restrict Processing: Limit how we use your data
Right to Object: Oppose processing in certain situations
Right to Data Portability: Get your data in a machine-readable format
Right to Withdraw Consent: At any time for non-essential processing (e.g., marketing)
To exercise your rights, contact us at [Insert Email].
8. Cookies & Tracking Technologies
Our website uses cookies (small data files stored on your device) for the following purposes:
Save user preferences and login status
Track website performance and errors
Understand visitor behavior via analytics tools (like Google Analytics)
Deliver relevant content or ads
You can manage or disable cookies in your browser settings. However, doing so may affect site functionality.
9. Children’s Privacy
We do not knowingly collect data from individuals under the age of 16. If we become aware that such data has been collected without parental consent, we will delete it promptly.
10. International Data Transfers
If you are located outside of [Insert Country], your data may be processed in countries with different data protection standards. We ensure any such transfers are compliant with applicable regulations (e.g., GDPR, Standard Contractual Clauses).
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated “Effective Date.” We encourage you to review this page regularly to stay informed.